← Back to Home

Privacy Policy

Last Updated: May 11, 2026

At Diza AI, accessible from dizaai.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Diza AI and how we use it.

1. Information We Collect

We collect information you provide directly to us when you create an account, train your AI Agent, or contact support. This includes:

• Personal Identifiers: Name, email address, phone number.
• Business Information: Business name, website URL, knowledge base documents (PDFs, text).
• Conversation Data: Chat logs between your AI Agent and your customers (stored for your dashboard analytics).

2. How We Use Your Information

We use the collected information in various ways, including to:

• Provide, operate, and maintain our AI platform.
• Improve and personalize your AI Agent's performance.
• Process payments and subscription renewals.
• Send technical alerts, updates, and support messages.
• Comply with legal obligations in India.

3. Data Protection (GDPR/DPDP Act Compliance)

We implement robust security measures to protect your data. Your knowledge base and conversation logs are encrypted. We do not sell your data to third-party advertisers or use it to train public AI models without your consent.

4. Third-Party Services

We may share data with trusted partners only when necessary:

• Meta Platforms, Inc.: For providing WhatsApp API services.
• Payment Gateways: (e.g., Razorpay) to securely process your payments.
• Cloud Providers: To host the software and store data securely.

5. Cookies

Like any other website, Diza AI uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

6. Data Deletion Instructions

In compliance with Meta's Platform Terms and the GDPR/DPDP Act, you have the right to request the deletion of your personal data stored by Diza AI. To delete your account and all associated data (including AI knowledge bases, WhatsApp configurations, and chat logs), please follow these steps:

1. Send an email to info@dizitalsquare.com from the email address associated with your Diza AI account.
2. Use the subject line: "Data Deletion Request".
3. Our support team will process your request and permanently delete your data within 7 business days. You will receive a confirmation email once the deletion is complete.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@dizitalsquare.com.