Question 1

How does Diza AI differ from traditional chatbots?

Accepted Answer

Traditional chatbots rely on strict keywords (e.g., "Press 1 for Sales"). If a customer types something slightly different, they break. Diza AI uses advanced neural networks (like ChatGPT) trained on your website or PDF. It understands context, handles typos, and responds conversationally exactly like a human sales rep.

Question 2

Do I need to be a tech expert or developer to use this?

Accepted Answer

Not at all! If you can copy-paste a website link or upload a PDF, you can train your AI Agent. Our platform is 100% no-code and designed specifically for business owners, not programmers.

Question 3

Can I use the AI Agent across Website, WhatsApp, Instagram, and Messenger?

Accepted Answer

Yes! You can instantly deploy your AI agent on your website using our embed code or WordPress plugin, and connect it to the official WhatsApp Business API, Instagram DMs, and Facebook Messenger from a single dashboard.

Question 4

Is my business data safe with the AI?

Accepted Answer

Absolutely. Your knowledge base and customer conversations are private, securely encrypted, and sandboxed. We never share your data with third parties or use it to train public AI models.

Question 5

What if my Facebook Business Manager is restricted or banned?

Accepted Answer

Don't worry! If you cannot create your own WhatsApp Business API account due to Meta restrictions, you can use our Shared Platform WABA. You get a dedicated virtual number connected to our approved Meta Business account, allowing you to run AI agents immediately without dealing with Facebook's strict approvals.

Question 6

Can I use this for "Click to WhatsApp" (CTWA) Facebook Ads?

Accepted Answer

Yes! The WhatsApp API perfectly supports Meta's Click-to-WhatsApp ads. When a lead clicks your ad and lands in your WhatsApp, the AI Agent instantly engages them, captures their requirements, and syncs the lead to your CRM while you sleep.

Question 7

How does the One-Time Setup Fee work across WhatsApp, Instagram, and Messenger?

Accepted Answer

Diza AI charges a transparent, one-time account setup fee of ₹1,999 ($25 USD). Paying this fee once permanently unlocks all 3 Meta channels: WhatsApp Cloud API, Instagram DM Automation, and Facebook Messenger. There are zero additional setup charges when adding multiple channels, and our Website Live Chat widget is always 100% free with zero setup fee.

Question 8

Will my existing WhatsApp number get banned?

Accepted Answer

No. You cannot use a regular WhatsApp app number for this. You must use a fresh number (or delete the WhatsApp app account for an existing number) to upgrade it to the Official Meta Cloud API. Since it is the official API, the chances of getting banned for standard business communication are almost zero.

Question 9

What if I don't have a Credit Card to pay Meta?

Accepted Answer

Meta usually requires a credit card for WhatsApp API billing. However, if you don't have one, you can use our Managed Platform Plan. We will host your number under our Meta account, pay Meta directly on your behalf, and you can simply top-up your wallet with us using UPI, Debit Card, or NetBanking!

Question 10

How does Instagram DM and Reel comment automation work?

Accepted Answer

When viewers comment on your Instagram Reels, Posts, or mention your brand in Stories, Diza AI automatically posts a public engagement reply and simultaneously sends a personalized Direct Message (DM) with purchase links, catalogs, or coupon codes. The AI then qualifies the prospect and captures lead details 24/7.

Question 11

Can Diza AI book appointments directly inside WhatsApp?

Accepted Answer

Yes! Diza AI features an interactive appointment booking engine that checks real-time slot availability, displays clickable time slot cards inside WhatsApp, confirms the booking, syncs with Google Calendar or your CRM, and sends automated reminder messages to eliminate no-shows.

Question 12

What is the price of the AI Agent Panel?

Accepted Answer

Diza AI starts with a Free Forever Plan ($0 / ₹0) including 100 free AI replies/month, full website chat widget, and simulator access. Upgrade anytime as lead volume grows: 1. Domestic Plans (India - INR / ₹): Free Forever: ₹0/mo, Nano: ₹750/mo (750 replies), Micro: ₹1,000/mo (1,200 replies), Basic: ₹2,000/mo (2,750 replies), Starter: ₹3,500/mo (5,000 replies), Growth: ₹6,000/mo (12,000 replies), Pro: ₹8,500/mo (20,000 replies), Apex: ₹17,500/mo (50,000 replies), Titan: ₹30,000/mo (100,000 replies), Enterprise: ₹62,500/mo (250,000+ replies) and custom tiers. 2. International Plans (USD / $): Free Forever: $0/mo, Nano: $15/mo, Micro: $24/mo, Basic: $39/mo, Starter: $69/mo, Growth: $119/mo, Pro: $169/mo, Apex: $350/mo, Titan: $600/mo, Enterprise: $1,250/mo. Annual billing plans include an instant discount of up to 15% on the subscription price.

Question 13

What payment methods do you accept? How do I pay in USD or INR?

Accepted Answer

We use dedicated payment systems depending on your location and currency: 1. International Payments (USD / $): Billed securely through our official partner Lemon Squeezy. We accept all major international Credit/Debit cards (Visa, MasterCard, Amex) and PayPal. 2. Domestic Payments (India - INR / ₹): Billed securely through Razorpay. We accept UPI (PhonePe, Google Pay, Paytm), NetBanking, and all domestic Indian Debit & Credit cards.

Question 14

Can I start for free?

Accepted Answer

Yes. You can sign up for the Free Plan (no card required), train your AI, customize its appearance, and test it in the web simulator. You only pay when you are ready to scale or connect it to live WhatsApp API.

Question 15

How are messages counted for billing?

Accepted Answer

Unlike standard WhatsApp API which charges per 24-hour conversation window, our plans are simply based on the number of messages your AI processes. If a user sends a message and the AI replies, that counts towards your monthly message limit. It's simple, predictable, and perfectly aligns with our billing plans.

Question 16

Are there any hidden costs?

Accepted Answer

No hidden costs. You pay your monthly SaaS subscription for the AI platform. Any WhatsApp API messaging costs are billed directly by Meta (or deducted from your prepaid wallet if you use our Managed Service). The WhatsApp Setup is a one-time fee.

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